Return & Refund Policy

Last Updated: [11/08/2026]

At SHARIYAAH, we want our customers to have a satisfactory shopping experience. If you receive an eligible product that you wish to return or exchange, please review the following policy carefully.

1. Return Period

Eligible products may be requested for return or exchange within 7 calendar days from the date of delivery.

Return/exchange requests submitted after this period may not be accepted.

2. Eligibility for Return or Exchange

To be eligible, the product must:

  • Be unused and unworn;
  • Be in its original condition;
  • Have all original tags attached;
  • Not have been washed, altered, damaged, stained, or perfumed;
  • Be returned with its original packaging, where applicable;
  • Be accompanied by the relevant order information/proof of purchase.

Products that do not meet these conditions may be rejected.

3. Reasons for Return

A return or exchange may be considered where:

  • The wrong product was delivered;
  • The wrong size was delivered due to an order/fulfilment error;
  • The product arrived damaged;
  • The product has a manufacturing defect;
  • The product materially differs from the confirmed order.

For defective or damaged products, customers should contact us as soon as possible after receiving the package.

4. Size & Customer Selection

Customers are responsible for selecting the appropriate size, color, and product option based on the information provided on the website.

A return or exchange due solely to an incorrect size selected by the customer may be subject to applicable return conditions and delivery/return charges.

Customers are encouraged to carefully review the size chart before ordering.

5. Non-Returnable Products

Unless the product is defective, damaged, or incorrectly supplied, the following may not be eligible for return/exchange:

  • Customized or personalized products;
  • Products altered according to customer instructions;
  • Products that have been worn or washed;
  • Products without original tags;
  • Products damaged or stained after delivery;
  • Products returned after the applicable return period;
  • Products that cannot be resold due to their condition.

6. How to Request a Return

To request a return or exchange, contact us within 7 days of delivery.

Please provide:

  • Order number;
  • Customer name;
  • Phone number;
  • Product name;
  • Reason for return;
  • Photographs/videos where the product is damaged or defective.

Contact

Email: shariyaahattire@gmail.com
Phone/WhatsApp: +880 1780-785770

Please do not send a product back without receiving return instructions from SHARIYAAH.

7. Return Shipping

Where the return is caused by an error on our part, such as receiving the wrong or defective product, SHARIYAAH may arrange or bear the reasonable return shipping cost, subject to verification.

Where the return is requested for customer preference or incorrect size selection, applicable return shipping charges may be the customer’s responsibility.

8. Inspection

Returned products will be inspected after they are received.

A return or exchange will only be approved if the product meets the applicable conditions of this policy.

9. Refund

Where a refund is approved, the refund will generally be processed within 7–10 business days after approval and completion of the return inspection.

The actual time for the refunded amount to appear in the customer’s account may depend on the payment provider, bank, or financial institution.

Refunds will normally be made through the original payment method where reasonably possible.

10. Refund Amount

Depending on the circumstances of the return:

  • Product price may be refunded for an approved return.
  • Original delivery charges may not be refundable unless the return resulted from our error or a defective/incorrect product.
  • Return shipping charges may be deducted where the customer is responsible for the return.
  • Any applicable non-refundable charges will be communicated where relevant.

11. Damaged Product

If a product arrives damaged, customers should contact SHARIYAAH as soon as possible, preferably within 48 hours of delivery, with clear photographs/videos of:

  • The product;
  • The damaged area;
  • Packaging;
  • Shipping label/order information.

This will help us investigate the issue with the courier or fulfilment team.

12. Exchange

Subject to availability, eligible products may be exchanged for another size or eligible variant.

If the requested replacement is unavailable, we may offer an alternative solution or refund as applicable.

13. International Returns

For international orders, customers may be responsible for applicable return shipping costs, customs charges, duties, taxes, or other charges unless the return is caused by an error or defective product attributable to SHARIYAAH.

International return processing may take longer due to courier and customs procedures.

14. Order Cancellation

Customers should contact us immediately if they wish to cancel an order.

Cancellation may not be possible once an order has been processed, customized, or dispatched.

15. Policy Changes

SHARIYAAH may update this Return & Refund Policy from time to time. The latest version will always be published on this page.

16. Contact Us

For return, refund, or exchange assistance:

SHARIYAAH
Phone: +880 1780-785770
Email: shariyaahattire@gmail.com
Registered Address: 1st floor, Golden Enterprise building, Station Bazar, Noapara, Abhaynagar, Jashore 7460.

We recommend keeping your order confirmation and delivery information until your order is fully completed.